About Us

NZAZZ Limited is a New Zealand owned and operated business. For many years we have been the production and fulfilment provider for a leading internationally distributed brand of standoffs. We are by far the biggest producer of standoffs in New Zealand and we have recently been able to make our products available for sale in the New Zealand market.

We hold very large stocks for nationwide fit-outs and our approach is to avoid the shortcuts required to have the cheapest prices, and to deliver the best value by maintaining the quality standards required to ensure enduring performance, backed up with excellent service and our guarantee.

NZAZZ was created and continues to be directed by David Pountney and Jan Powell.

Before David and Jan joined forces to create and grow NZAZZ, David had spent the previous 20 years creating and growing the largest fast food chain in New Zealand at that time, Uncles - Love at First Bite, opening 50 locations during that period.

Jan had created and built her own successful property investment and management business.

David and Jan recognised the exciting potential of the new technology for the digital creation and production of graphic images.

Previously, the main production process had been offset printing, which involves substantial set-up costs and long production runs are required to achieve economic per copy costs.

Digital creation and production would make short-run production economic. That would lead to a huge growth in the production of graphic images, and changing them often would be cost effective.

Graphic images were usually printed on paper and needed a display system for professional presentation. The main display system options had been picture framing and foam board mounting, both of which offered little flexibility for changing graphic images.

David and Jan realised that new display systems would be required, that enabled the graphic images to be changed quickly and easily, whenever required.

They created NZAZZ to meet that need in New Zealand.

The first new display system combined 2 part standoffs (mono•mounts), with panels made from acrylic or other materials. Graphics could be attached to the panels in a variety of ways. Some graphics were printed on self-adhesive vinyl, others were printed on paper and sandwiched between a back panel and clear acrylic front panel.

From the beginning, we have responded creatively to customers’ requests for new systems with better functionality, and this has resulted in three international patents NZAZZ being awarded.

  • The first patent was awarded in October 2002 for our invention of multi•mounts and extra•spacers
Read more about the invention of multi•mounts and extra•spacers

We invented multi•mounts after a customer informed us that they were having difficulty changing the graphics in the display systems we had supplied. The customer was a large magazine publishing company that had recently moved into new offices. They had appointed an interior designer to design and manage their fit-out. Their brief to their designer included a requirement, to display on the walls of their reception area, enlarged copies of each of their magazine covers, which could be changed when each new issue came out. Their designer had heard about our new business and chose our new system for displaying graphics between a back panel and a front panel, secured with our 2 part standoffs. The back panel was made of frosted acrylic and was slightly larger than the front panel, which was made from clear acrylic. That combination was excellent because the frosted acrylic created a subtle frame around the magazine covers, which did not compete with them for visual attention. The magazine publishing company and their designer were delighted with the result. It was not long however, before their receptionist called us and told us that she had been given the job of changing the graphics, and while our display system looked fantastic, it was difficult for her to change the graphic images. She explained that when she undid the front screws, the whole display came away from the wall. She had to keep control of both panels without dropping or scratching them, and remove the superseded magazine cover image and install the new magazine cover image between the panels, align the panels and the new cover image, and then attach the panels and cover image using the front screws into the standoff barrels that were fixed to the wall. It was clear from her description of the process that it was a difficult exercise. We brainstormed this problem and concluded that this difficult process would be made easy if the back panel remained on the wall and only the front panel and graphic image were released when the front screws were undone. We redesigned the front screw into 2 parts. The first would secure the back panel to the standoff barrel, the second was a front screw that would screw into the first part and secure the graphic image and front panel. Pizazz calls these 3 part standoffs multi•mounts:

  • We call the standoff barrels A Parts.
  • The parts that secure the back panel to the barrels are called B Parts.
  • The parts that secure the front panel and graphic image to the B Parts are called C Parts.

During the process of inventing multi•mounts, we also invented extra•spacers. We had also realised that there was a need to be able to multi-layer and offset some panels, and that by combining our A Parts with our B Parts, we could create extra•spacers, which would enable multi-layering and off-setting some of the panels in the layers. This new functionality opened up unlimited opportunities for you to create your own unique displays. 

 

  • The second patent was awarded in December 2005 for displaying graphic images using a combination of panels, multi•mounts and extra•spacers.
  • The third patent was awarded in December 2018 for the invention of our innovative edgemounts.

    We invented our innovative edge•mounts in response to the demand for a standoff display system that: Did not require holes through the graphic images, so it could be used to display works of art and other valuable graphics. Could display a back panel to enhance the visual impact and enrich the visual experience. Back panels can be made of any panel material, in your chosen colours and textures. They are often chosen to match one of the colours in the graphic image to highlight it. Adding back panels, carefully selected to enhance a specific colour, can lift a display to the next level.

    eSTORE FAQs
    Purchasing
    How do I purchase Products from you?

    Login/Register to commence purchasing and adding your selected products to the cart. When you have completed your selections click on the proceed to check out button.

    Is there a minimum PO value?

    The minimum PO value is NZD3.00

    Payment
    How do I pay for my PO?

    You can pay for your PO by Credit Card, Debit Card – we accept Master Card and Visa.

    I would prefer to pay directly into your bank account – can I do that?

    Yes, payment can be made by Internet Banking from your bank to our bank – this payment method may delay processing of your PO by 1 day. If you want to use this option, please advise us and we can send you our bank account details.

    Delivery
    How long do you take to process a PO?

    We strive to process and dispatch your PO on the same business day that we receive it. If for any reason we are not able to achieve this, we will dispatch it the next business day. If for any reason we cannot do that, then we would contact you.

    How are PO’s delivered?

    PO’s are delivered by express courier.

    How long does delivery take?

    NZAZZ eStore strives to give its customers outstanding service
    Delivery in New Zealand is by courier and usually takes 1 to 2 days (remote delivery may take longer)

    Can I track my PO?

    Yes, you can track deliveries by courier – we will email you the tracking number for your PO. We track the progress of all PO’s daily.

    What is the specified PO value for delivery paid by Pizazz?

    The minimum PO value for delivery paid by Pizazz is NZD 150

    If my PO is less than delivery paid by Pizazz value – how much will delivery cost?
    NZD From To
    Auckland 7.50 Kaiwaka Tuakau
    Short Haul - North 10.00 North of Kaiwaka Whangarei
    Short Haul - South 10.00 South of Tuakau Cambridge
    Long Haul - North 15.00 North of Whangarei Kaitaia
    Long Haul - South 15.00 South of Cambridge Wellington
    South Island 20.00 All South Island
    If your delivery address is outside the ‘standard’ delivery area i.e. it is a ‘remote’ delivery, extra delivery charges may apply and is payable by the recipient. If we find that this applies, we will contact you before processing your PO.
    Fulfilment
    What happens if any of the Products I have ordered are temporarily out of stock?

    We hold large stocks of all Products, however, in the unlikely event that we are temporarily out of stock of any of the Products you have ordered, before processing your payment, we will email you advising which Products are temporarily out of stock and the date those out of stock Products will be available for dispatch. We will ask for your instructions to proceed by implementing one of the following options:

    • Dispatch the Products we have in stock and place the out of stock Products on back order and send them ASAP – NZAZZ eStore pays the extra freight cost.
    • Dispatch the Products we have in stock and cancel the balance of your PO
    • Cancel your whole PO.

    As soon as we have received your instructions we will complete the processing of your PO.

    If I think there are some Products are missing from my PO, what should I do?

    We take great care to ensure that you receive exactly what you have ordered. Every PO is assembled by one team member and checked by a supervisor, prior to being packed and dispatched. However, if you think some Products are missing - please recheck carefully. If you are then sure that some Products are missing, email us immediately at sales@nzazz.nz with the details and a photo of the Products you did receive. If some Products are missing from your PO we will be able to identify this by stock control and/or by the weight of your PO, as all POs are weighed before dispatch.

    I think I have received some wrong Products – what should I do?

    NZAZZ eStore takes great care to ensure that customers receive exactly what they have ordered. Every PO is assembled by one team member and checked by a supervisor prior to being packed and dispatched. If you think you have received some wrong Products please recheck carefully, then email us at sales@nzazz.nz with the details and attach photographs. If you have received the wrong Product/s – they will be identified from your photo/s, and our barcoded label/s - we will immediately replace them at our cost.

    I think there is something faulty with my Products – what should I do?

    NZAZZ eStore has a very professional quality assurance department. All Parts are inspected prior to assembly and packaging and it is most unlikely that you would receive any Products with defective Parts. However, if you think some Products are faulty please check carefully and please email us at sales@nzazz.nz with the details and please attach photographs. In the unlikely event that you have received faulty Products we will immediately courier replacement Products at our cost.

    Some of my Products have been damaged during delivery – what should I do?

    When you are accepting delivery please check the packaging for any signs of damage. Any sign of packaging damage is an indication that the Products inside may also have been damaged in transit. If the packaging is damaged, instruct the delivery person to wait, while the packaging is opened and the contents checked for damage, before you sign and accept delivery.If some or all of the Products have been damaged in transit, then details of the damaged Products should be recorded on the delivery document. Please email sales@nzazz.nz providing full details of the damaged Products and attach photographs. We will contact you regarding the return of any damaged Products and their immediate replacement.

    Registration
    Do I have to register to buy from www.nzazz.nz?

    Yes, you need to register as a Customer and login to purchase from us.
    Registering is quick and easy. To register click on Register and enter your details.

    How do I change my customer details?

    You can change your details at any time.
    Simply Login, click on ‘Update your details’ and make the changes you want and click save.

    Are my details secure?

    Yes, we take appropriate steps to keep the information you provide to us secured. We have effective firewalls and anti-virus protection software and only authorised members of our Customer Service team have access to your information to the extent required to process your PO’s and/or respond to your emails. We will not share/sell your details to any other ‘Party’.

    I have forgotten my password, what should I do?

    On the Registration page simply click on the ‘Click here’ button and your temporary password will be emailed to you. To change the temporary password to the password of your choice, enter your chosen password and make any other changes you want and click save.

    Security
    Is it safe to shop at www.nzazz.nz?

    Yes, we want you to have a safe and secure shopping experience. The password you provide should be unique to you and kept secure (we can’t see your password), and you must notify us immediately of any breach of security or unauthorized use of your account. You can help to protect your details from unauthorised access, by logging out each time you finish using the site, particularly if you are doing so from public or shared computer.

    What security and protection do you offer?

    All payments are implemented by Direct Payment Solutions Limited (DPS). For more information about DPS visit: www.paymentexpress.com/about You are connected directly to DPS through defined ports and servers using SSL (Secure Socket Layers), and 256 bit encryption to protect your data. DPS payments process is PCI compliant and all card data is encrypted and securely stored. As NZAZZ eStore is not involved in the payment process we do not receive or hold any details of your credit or debit cards and/or bank account.

    Returns
    Can I return a Product I’ve bought from NZAZZ eStore?

    Please choose the Products you order carefully, and proceed on the basis that all sales are final and that NZAZZ eStore has no legal obligation to accept Products for return. While NZAZZ eStore has no legal obligation to do so, we do strive to be user friendly and may agree to the return of Products. The return process can be complex and customers may incur a costs, including return freight and insurance and for customers outside of New Zealand, import duty (if the country of origin is not stated as being New Zealand) a restocking fee, etc.

    How can I return a Product?

    Please email us: sales@nzazz.nz within 7 days of receiving your PO detailing the Products you would like to return. Include details of any replacement Products you would like to purchase and request a PRA # (Product Return Authorization Number) from NZAZZ. With your request, please advise our invoice # for the original purchase of the Products you want to return.
    If NZAZZ agrees to the return of your Products, the procedure for their return will be emailed to you with the PRA #. The Products you wish to return, must be dispatched back to us within 7 days of your receipt of our PRA #. Returned Products must be in their original unopened packaging, unmarked and undamaged when they are received by NZAZZ. Any Products received back by NZAZZ that are damaged will not be replaced/credited and if the packaging is marked or damaged they will incur repacking charges.
    Do not send any Products back to NZAZZ without first obtaining a PRA #.

    Will I get a refund for Products I return?

    If you return Products in accordance with the policies above you will be refunded your purchase price less any applicable charges. Refunds will be implemented on the same basis as payment was made.

    Spare Parts
    I need a spare Part – what should I do?

    Email sales@nzazz.nz and provide details of the spare Part you require and NZAZZ eStore will respond advising how that can be achieved.

    Customer Service
    I need more information – how do I contact Customer Service?

    Please email sales@nzazz.nz detailing the information you want and a member of our Customer Service Team will email you with the information you want. We can also call you. If you would like us to call please email your phone number and a member of our Customer Service Team will phone you.